Legal

Refund policy

Last updated 26 September 2026

This policy explains how refunds work for RSVP Sorted's plans, once-off events, extra guests and done-for-you events. Rand prices include 15% VAT for South African customers, and payment is taken in South African rand through PayFast.

1. Monthly and yearly plans

Plans are billed in advance for the period ahead and are not refunded for the unused part of a period. Cancelling a plan from Billing stops the next charge; the plan stays active until the end of the period already paid for, and no charge follows after that.

2. Once-off events and extra guests

Once-off events and extra guests are not refunded. Anything you have not used stays on your account as credit: extra guests you have not used carry over to your next plan year, and a once-off event with no invitations sent can be moved to another of your events: email us and we will move it.

3. Done-for-you events

Done-for-you events are not refunded. The price is a fixed price per event.

4. Duplicate or incorrect charges

A duplicate charge, or a charge that does not match what you ordered, is refunded in full. Contact sorted@rsvpsorted.co.za and we will look into it.

5. How refunds are paid

Refunds are paid back through PayFast to the original payment method used.

6. Cooling-off period

Under the Electronic Communications and Transactions Act, consumers have a right to cancel certain transactions concluded online within a short cooling-off period. This right does not apply where, with your consent, we began providing the service before that period ended, such as when your free trial or paid plan is activated and usable immediately, or once invitations for a once-off event have been sent; the exclusions in section 42 of the Act may also apply. Your rights under the Consumer Protection Act, where it applies to your purchase, are not affected by this policy.

7. Contact

Questions about a charge or a refund can be sent to sorted@rsvpsorted.co.za.